Jumia Nigeria

Jumia Nigeria

Jumia Nigeria 1 vacancies

Lagos, Nigeria

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About

Key Responsibilities

  • Scheduling riders in <1mins
  • Assigning and re-assigning order to free riders on the UN web portal
  • Reassign riders within clusters / hubs
  • Follow up on partners dispatcher to ensure no idle time for free riders
  • Follow up / monitoring delayed order on urban Ninja
  • Resolve riders complaints via phone, email, chat channels with functional teams(Customer service,Vendor Ops team)
  • Escalating to the appropriate department such as Vendor Ops on reataurant issues & customer service on customer;s issues
  • Attempt to persuade customers to reconsider cancellation
  • Ensuring proper education and communication are disseminated among riders in the community

Qualification & Experience

  • 3+ years experience in various fields of customer service, supply chain
  • Process-oriented,well-organized with a high level of attention to detail
  • Excellent analytical ability:ability to leverage analytical work into action-oriented reporting & plans of actions
  • Ability to articulate the right findings using the data
  • Advanced knowledge in word,excel & powerpoint
  • Excellent communication skills and flexibility to work in different environments
  • Detailed oriented personality
  • Strong people leadership

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Company Size: 300 - 10000 (Large Organization)

Industry: Transport & Logistics

Location: Lagos, Nigeria

Status: active

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